Return and Refund Policy
Refund and Return Policy
At Kohinoor Minerals & Gems, we strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied with your purchase, we offer a 30-day refund policy. Please read the details below to understand our refund process.
Eligibility for Refund
- To be eligible for a refund, you must return the item within 30 days of receipt.
- The item must be in its original condition, unused, and with any original packaging and receipts.
Initiating a Return
- To initiate a return, please contact us at
Return Shipping Fees
- Customers are responsible for any shipping fees associated with returning the product.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Processing Your Refund
- Once we receive the returned item and verify that it complies with our return policy, we will process your refund.
- Refunds will be issued to the original method of payment, excluding any shipping fees.
- You will receive a notification once your refund has been processed. Please note that it may take some time for the refund to appear on your statement, depending on your bank or credit card provider.
Contact Us
If you have any concerns or questions about our refund policy, please contact us at:
Kohinoor Minerals & Gems
Email: