Shipping Policy
Shipping Policy
At Kohinoor Minerals & Gems, we aim to provide a seamless shopping experience by ensuring your orders are delivered promptly and efficiently. Please read our shipping policy below for detailed information about our delivery options, shipping rates, and procedures.
Domestic Shipping (UK)
We offer free standard shipping for all orders within the United Kingdom. Orders within the UK typically arrive within 3-5 business days. Please note that delivery times may vary depending on your location and external factors beyond our control.
International Shipping
Shipping rates for orders to European countries starts from £14.99. And Shipping rates for orders to countries outside Europe start from £23.99. International orders typically arrive within 7-14 business days. Delivery times may vary depending on the destination and external factors beyond our control.
Order Processing
Orders are typically processed within 1-2 business days. Please note that orders placed on weekends or holidays will be processed on the next business day. You will receive an order confirmation email once your order has been successfully placed. A second email will be sent once your order has been shipped, including tracking information.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment through our shipping carrier’s website. Please allow 24-48 hours for the tracking information to become available.
Customs and Duties
International orders may be subject to import duties and taxes, which are levied once a shipment reaches your country. These additional charges are the responsibility of the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so please contact your local customs office for more information.
Lost or Damaged Packages
We take great care in packaging your orders to ensure they arrive safely. However, in the rare event that your package is lost or damaged during transit, please contact us immediately Packages marked as delivered by the shipping carrier cannot be claimed as lost or undelivered. Ensure the delivery address provided is correct and secure.
Contact Us
At Kohinoor Minerals & Gems we strive to provide the best service possible and crystals of the highest quality and are always available for any questions about our shipping policy, please contact us at:
Kohinoor Minerals & Gems
Email:
We appreciate your understanding and cooperation.